- In most houses, prices are inclusive of bills (electricity, water, gas, etc) and taxes.

- Prices are quoted per house per week.

 - Long-term stays are available on request. Please contact us for details.

Deposit
A deposit is payable on arrival to the office when they hand you the keys of 600€ for luxury houses, 300€ for houses or 150€ for apartments (normally payable by credit card)- for any breakages that may occur and as a holding deposit. The cheque is destroyed once the apartment is vacated. 

Season cut-off dates
High Season: From Easter until October 31st including Christmas and New Year weeks, school half terms.

Low Season: November 1st to March 14^th excluding Christmas and New Year weeks, October half term, February half term and Easter.

Rentals go from Saturday to Saturday in ALL properties except the big houses in Tamariu where rentals start from Friday to Friday depending on the accommodation, minimum of one week. In the summer season there are NO MID WEEK RENTALS.

Local help
When you make your booking we will send you contact details for the local office. They will be happy to assist you as much as they can.

Local tourist information
There are many leaflets, books and maps in some of the properties which you are welcome to use. Please, however, leave them as you find them for  our next guests. If during your stay you find any other useful information for future guests it would be very much appreciated if you could leave a copy in the flat or hand them to the owners.

Terms and conditions

-     Long-term stays are agreed on a 'case by case' basis.

-     Bookings are held for 1 week. If the cheque for half the rental is not received within this time, the property may be let to someone else.

-     The final balance must be received 10 weeks prior to departure. No reminder will be sent.

-     Cancellation can be up to 10 weeks prior to departure. A full refund will then be made - less the euiqvalent to the deposit. No further refund after 10 weeks will then be made unless the property is let again.

-     The security deposit covers the cost of any damage or breakages during your stay in the property and its contents, inside and outside, excluding normal wear and tear. Refunds are at our discretion. Once the apartment is vacated the cheque is destroyed.

-     Properties are available from 17.00 hrs on the day of arrival. If you arrive before that, you are welcome to leave your luggage at the property until then.

-      Properties are normally required to be vacated at 11.00 hrs on the day of departure. If it is not then you will be charged the day out of the security deposit.

-      Only those named at the time of the rental may use the property. The number of people may not exceed the number of sleeping places indicated for each property except in the case of children under four years old. Should this condition be violated, we reserve the right to ask you to vacate the property.

-      You will find all our properties clean on arrival. You must therefore leave them in good order, at the end of the rental period. Additional cleaning charges may be levied against the deposit, if your property is not left in a reasonable condition, as defined by the owner.

-      The person signing the booking form is responsible for the good behaviour of his/her party. Should anyone in the party behave in such a manner that it is not acceptable; the owners may ask you to leave the property and report the matter to the relevant local authorities.

-      You and your party hold the property owners harmless from and against any and all liability arising out of, or in any way connected with your use and occupancy of the property, including injuries, damages or losses from fire, theft or criminal activity. The property owners are never liable for any of the above.

-       We consider travel insurance to be so essential that it is a condition of booking that you take comprehensive travel insurance cover. If you decide not to purchase insurance we accept no liability for the consequences of your travelling without adequate travel insurance. It is up to you to ensure that the insurance cover you take is adequate for your needs.

-       Apartments and houses are generally equipped with an oven and hob, a fridge with freezer box or separate freezer section, glasses, crockery and cutlery. If your villa or apartment does not have an essential item, like a kettle, microwave, juicer, dishwasher for example, please do not assume these will be provided in the apartments. Some apartments have extra facilities like a microwave or dishwasher, which will be shown in the villa description.

-       Please remember you are going to be in someone else's home do respect their things. But also remember that it is a different country and people look after their properties differently than you might do. Do not expect the same quality as you have in your home.

-       Catalonia Holiday Rentals (we/us), act as a booking agent for the owners of accommodation let for holidays (the owner), making booking contracts between (you), the customer, and the owner of the property you have requested for your holiday. Our fee for making such contract and for providing the information and advice to help you choose the property for your holiday is included in the overall price for the holiday. We will give you the name and telephone number of the owner, and use our reasonable endeavours to resolve any problems, which may arise but any dispute will be a matter directly between you and the owner.

-       In the unlikely event that you have a complaint whilst on holiday, you must immediately inform the owner or representative of the owner (e.g.: key holder, property owner, etc) so the matter can be resolved on the spot. If you are not completely satisfied with the solution offered or provided, you should immediately make this known in writing by completing the Incident Report Form, which will either be included with your travel documents or sent to you. You should immediately send to us in the UK office. We shall try to resolve the matter and, if appropriate, we will confirm in writing any solutions agreed.

-       If you remain dissatisfied, you must write to us within 28 days of your return, giving full details of your complaint. Upon receipt of your letter we will acknowledge it within 5 days, investigate the points raised and reply within 28 days or, if this is not possible, we will send you an interim e-mail or letter advising of our progress. If you do not enable us to resolve any problem in resort by reporting it promptly to the supplier and our representative/agent, we may not be able to deal positively with it on your return. Please submit any complaint within 28 days to allow it to be investigated properly. Any matters will be dealt under Spanish jurisdiction law, which from that point you will have to deal with it in the Spanish Courts.

-       We have got several apartments in the same building in most of the apartment blocks. Due to space in our website it is impossible for us to show all the pictures for all the apartments we hire. Please do not assume that the pictures are of the apartment you are getting, in case of doubt please ask us to send you some pictures. We will not automatically do this or inform you that the pictures are not of the apartment where you are getting. The apartment will be in the same building as the one featured in the website and will be of the same standard and the same price. But the furnishings and description might vary. It is your responsibility to check with us if you really want to stay in that apartment.